Policies | Printful

All SamTech Industries clothing is manufactured and supplied by Printful. By purchasing an item of clothing from our site, you are in agreement to this policy.

This privacy policy applies between you, the User of this Website and SamTech Industries, the owner and provider of this website. SamTech Industries takes the privacy of your information very seriously. This policy applies to the use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at Contact with your order number.

If you did find a mistake in your delivery address, we cannot send you a replacement order, but we will review issues case by case.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

View behind the scenes: Production Footage | Printful

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about

your tracking or shipment, Contact us.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please Contact us within a 7 days after receiving the item(s) with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let

us know by using Contact us!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Contact with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at Contact within 7 days after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Return Policy

Please see here the latest returns policy: Return Policy | Printful

Changes to this policy

SamTech Industries reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact SamTech Industries by email at designs.samtech@gmail.com.

Attribution

This policy was reviewed by SamTech Industries on 12th April 2024 and will be checked and updated if deemed necessary.

Last Updated: 12/04/24